AI technologies have assisted in driving the efficiency of consumer insurance by appropriately classifying consumers into risk groups while tackling adverse selection and reducing moral hazards. Notably, these AI systems are supported by the collection of big data through black box technologies such as telematic devices fitted within motor vehicles, health tracking devices and home-based sensors which can collect live data. However, complaints arising out of the insurer’s technology, due to alleged incorrect outputs, resulting into disputable premium prices, before competent authorities such as the UK’s Financial Ombudsman, have not resulted into the disclosure of the algorithmic logic with the consumer. This presentation would discuss some of the challenges in creating AI transparency guidelines in law. Additionally, it would look at how the European Union is looking at these issues considering the European Union (EU) AI Act of 2025.

About the Author:

Shatrunjay Bose is currently a PhD candidate at the University of Southampton, UK. His candidature at the University is funded through the Southampton Law School Studentship. At the University, Shatrunjay has been a tutor for a module titled as ‘Engineering Management and Law’ wherein he taught the fundamentals of contract, employment and patent law to first year engineering students. Currently, he is a tutor for contract law teaching first year law students. Prior to starting his PhD, he has worked at law firms such as Herbert Smith Freehills, London office as a Legal Analyst (foreign qualified lawyer).

The event will bring together a distinguished group of experts, policymakers and industry leaders to deliberate on the evolving frameworks and opportunities within India’s emerging digital data ecosystem. Members of CSCAILR are expected to participate in the event and contribute to ongoing discussions. Notably, this event has been selected as an official Pre-Summit Event in the run up to AI Impact Summit 2026 – Government of India’s flagship event to address challenges relating to Artificial Intelligence.

Dr. Krishna shared thought-provoking perspectives on how emerging technologies are reshaping leadership models and redefining the future of public administration as well as corporate strategy. This engaging dialogue encouraged participants to reflect on what it means to lead in an era of disruption and exponential change.